This policy explains what information may be processed when you use the Box Hills hotel-booking application, why it's used, how it's protected, and what choices are available to you.
The application may allow you to enter information such as:
The current version may store some or all of this information locally on your device so that app preferences and booking details remain available during future use.
Please do not enter sensitive personal information that is not required for the app's stated functionality.
When you create or manage a hotel booking, the application may process:
Where a reservation requires communication with a hotel or service provider, relevant booking details may need to be shared with that provider to process the request.
A booking displayed inside the app is not guaranteed until it has been accepted or confirmed by the relevant hotel or authorised service provider.
Box Hills currently supports Cash on Delivery or Pay at Property only.
The application does not request, collect or store:
Users should never provide financial credentials through profile fields, reviews, support messages or other general text fields.
The application may provide a location-based hotel search feature.
When you choose to use this feature, the app may request permission to access your approximate or precise device location. Location information is used only to display relevant destinations or nearby accommodation.
You may refuse or disable location access through your Android device settings. Core browsing features should remain available, although nearby recommendations may be less relevant.
Box Hills does not intend to track your location continuously in the background.
The application or services used to deliver app content may automatically process limited technical information, such as:
This information may be used for security, troubleshooting, reliability and app-performance improvement.
The application may load hotel, room, destination or other travel-related images from internet-based sources.
When external content is loaded, the relevant hosting provider may receive technical information such as your IP address, browser or device details and request time. These external services operate under their own privacy practices.
BOX HILLS (PRIVATE) LIMITED does not control the independent data practices of third-party content hosts.
Information may be used to:
We do not use personal information for purposes that are materially different from those described here without providing appropriate notice.
We do not sell or rent users' personal information.
Information may be shared only when reasonably necessary with:
Service providers should receive only the information reasonably required to perform their assigned services.
Certain information, including favourites, profile details, preferences and booking records, may be stored locally on your device.
Local information may be removed when you:
Uninstalling the app does not necessarily delete information already sent to a hotel, support service or legally authorised third party.
We retain information only for as long as reasonably necessary to:
Locally stored information generally remains on the device until it is deleted by the user, cleared through device settings or removed when the application is uninstalled.
Where information is received through support communications, it may be retained for a reasonable period to respond to the request and maintain appropriate business records.
You may request access, correction or deletion of personal information held by BOX HILLS (PRIVATE) LIMITED by contacting support@boxhills.site.
Please include sufficient information to help identify the relevant request. We may ask for reasonable verification before acting on a request to protect users from unauthorised access or deletion.
Information may be retained when required by law, necessary to resolve disputes, prevent fraud or enforce legal agreements.
We use reasonable administrative and technical safeguards intended to protect information from unauthorised access, disclosure, alteration or destruction.
However, no electronic storage system or internet transmission can be guaranteed to be completely secure. Users are responsible for maintaining the security of their devices and preventing unauthorised access to the application.
Box Hills is intended for general travel and accommodation users and is not designed specifically for children under 13.
We do not knowingly seek to collect personal information directly from children under 13. If a parent or guardian believes that a child has provided personal information, they may contact us to request its deletion.
Hotel bookings should be completed by an adult or with the involvement of a parent or legal guardian.
Depending on the app version and enabled features, Box Hills may request permissions for functions such as:
Permissions are used only to provide the related feature. You may manage permissions through your Android device settings.
The final published policy and Google Play Data safety declaration must accurately reflect every permission, SDK and data flow included in the released app.
The application may use third-party services for content delivery, diagnostics, maps, notifications or other technical functions.
Third-party providers process information according to their own policies. Before publication, the developer should list every production SDK or external service actually included in the released application.
Technical or support information may be processed in countries other than the user's country, depending on the location of service providers or hosting infrastructure.
Where required, reasonable steps will be taken to protect information in accordance with applicable legal requirements.
This Privacy Policy may be updated when app functionality, legal obligations or data practices change.
The updated version will display a revised "Last updated" date. Material changes may also be communicated inside the application or through another appropriate method.
Continued use of the application after an update means that the revised policy applies to future use.
For privacy questions, requests or complaints, contact: